ew Sociotechnical Insights in Interaction Design

Abstract. New challenges are facing interaction design. On one hand because of advances in technology -pervasive, ubiquitous, multimodal and adaptive computing -are changing the nature of interaction. On the other, web 2.0, massive multiplayer games and collaboration software extends the boundaries of HCI to deal with interaction in settings of remote communication and collaboration. The aim of this workshop is to provide a forum for HCI practitioners and researchers interested in knowledge from the social sciences to discuss how sociotechnical insights can be used to inform interaction design, and more generally how social science methods and theories can help to enrich the conceptual framework of systems development and participatory design. Position papers submissions are invited to address key aspects of current research and practical case studies

Socio-technical gaps in online collaborative consumption (OCC): An example of the Etsy community

This study attempts to investigate socio-technical gaps in online collaborative consumption (OCC) in order to improve its user experience, and interaction design requirements. A new combined methodological framework, "predictive ethnography", is proposed to evaluate OCC. Due to its features as a community where OCC takes place, Etsy is the focus of this study. The results from this study, suggest that the sociability issues have more significance in this community compared to the usability problems. The most significant socio-technical gaps concerned Trust creation features such as customers' reviews and rating systems, Relevant rules of behaviour, Clear displayed policies, and Social presence tools

Co-designing Prototypes for User Experience and Engagement in Automation

Part 2: Workplace and Work Experience Analysis for Interaction DesignInternational audienceHere we present a case study to explore the implications of the co-design of future autonomous technologies for user experience (UX) and engagement. Given the high demand for automation in daily life and workplaces, there is a need to assess the value of co-design with the end-users to evaluate users’ experiences and engagements in multiple contexts such as work, health, entertainment, and learning. The term automation in this paper also covers some of the so-called AI or more sophisticated automation. This case is driven by a member of the innovation department of the airport and UX researchers. Our main objective was to employ participatory design and work domain analysis (WDA) as a means for co-designing future automated systems for smart work in airport terminal operations. Over two weeks in two workshops in a London-based airport, we used participatory design and scenario-based design methods to explore how and where we should draw a line between end-user agency and automation to improve the work experience supported by automation in the future workplace. Users’ experiences such as sense of control, welfare, and social sustainability were assessed. Our findings will be used for creating prototypes and demos for the airport of the future. We also came with a framework for designing prototypes and selecting new systems for redesigning the workplaces

Human-Computer Interaction – INTERACT 2023 : part I: 19th IFIP TC13 International Conference, York, UK, August 28 – September 1, 2023, Proceedings, Part I

The four-volume set LNCS 14442 -14445 constitutes the proceedings of the 19th IFIP TC 13 International Conference on Human-Computer Interaction, INTERACT 2023, held in York, UK, in August/September 2023

Human-Computer Interaction – INTERACT 2023 : part IV: 19th IFIP TC13 International Conference, York, UK, August 28 – September 1, 2023, Proceedings, Part IV

The four-volume set LNCS 14442 -14445 constitutes the proceedings of the 19th IFIP TC 13 International Conference on Human-Computer Interaction, INTERACT 2023, held in York, UK, in August/September 2023

Human-Computer Interaction – INTERACT 2023 : part III: 19th IFIP TC13 International Conference, York, UK, August 28 – September 1, 2023, Proceedings, Part III

The four-volume set LNCS 14442 -14445 constitutes the proceedings of the 19th IFIP TC 13 International Conference on Human-Computer Interaction, INTERACT 2023, held in York, UK, in August/September 2023

Human-Computer Interaction – INTERACT 2023 : part II: 19th IFIP TC13 International Conference, York, UK, August 28 – September 1, 2023, Proceedings, Part II

The four-volume set LNCS 14442 -14445 constitutes the proceedings of the 19th IFIP TC 13 International Conference on Human-Computer Interaction, INTERACT 2023, held in York, UK, in August/September 2023